FAQ

Information/Documents required when remitting for the first time
Individual Customers
  • Individual Account Application Form
  • List of documents required are indicated on the first page of the form
Corporate
  • Corporate Account Application Form
  • List of documents required are indicated on the first page of the form
How long does it take for my funds to be transferred to my beneficiary account?

All transactions should be transferred by the next working day.

For example, if you remit on Monday, your funds should be transferred to your beneficiary account on Tuesday. If you remit on Friday, your funds should be transferred to your beneficiary account on Monday.

However, there may be delays due to public holidays or unforeseen circumstances. For urgent transfers, please contact us for advice on the expected processing time.

How do I update my particulars after signing up for an account?

Please head down to any of our branches to update your particulars and present your valid identification document for verification purposes.

What are the service charges?

Our service charges are displayed on our mobile application. You may also visit any of our branches to check on our charges.

Payment options

We accept the following modes of payment:
PayNow, NETS, internet bank transfer, cheque, and cash.